Terms & Conditions

These Terms & Conditions apply to the use of the TTPP Plumbing Heating & Boiler Services website. By using this website, you agree to these terms. Please read them carefully before using the information or services provided through this site.

General Terms

1. Definitions

For the purpose of these Terms & Conditions:

(a) “The Company” means To The Point Plumbing LTD, trading as TTPP Plumbing Heating & Boiler Services.

(b) “The Customer” means the person or organisation for whom the Company agrees to carry out works and/or supply materials.

(c) “The Operative” or “Engineer” means a representative appointed by the Company to carry out the works.

2. Acceptance of Work

The Company reserves the right to refuse or decline work at its discretion. Where the Company agrees to carry out works for the Customer, the Company will determine the appropriate engineer or operative to undertake those works.

Charges, Estimates & Materials

3. Hourly Rate Work

Where work is carried out on an hourly-rate basis, the total charge will consist of the cost of materials supplied by the Company together with the time spent by the engineer carrying out the work. This may include reasonable time spent obtaining materials specifically required for the Customer’s work. Labour will be charged in accordance with the Company’s current applicable rates.

The Customer will only be charged for time reasonably related to their work. All charges are subject to VAT at the prevailing rate where applicable.

4. Fixed Price Work

Where the Company provides and the Customer accepts a fixed price for specified works, the agreed price will apply to those works unless additional or different work is subsequently requested or becomes necessary due to circumstances that could not reasonably have been identified when the price was provided.

5. Estimates

Where a written estimate has been provided, it is based on the information and circumstances reasonably known at the time. The estimated price may be revised where:

(a) the Customer requests additional or different work;

(b) the price or availability of required materials changes;

(c) additional work becomes necessary because of circumstances that could not reasonably have been identified when the estimate was prepared; or

(d) the estimate contains an obvious error.

Where reasonably practicable, the Company will inform the Customer of significant additional costs before carrying out additional work.

6. Estimates and Quotations

The Company is not obliged to provide an estimate or quotation for every job. Where one is provided, the scope and price will be based on the information available at that time. Any quotation or fixed price applies only to the work specified and may be revised where the scope of work changes with the Customer’s agreement or where previously unidentified circumstances affect the work.

7. Material Collection

Where materials required for the work are not carried as standard stock and need to be collected specifically for the Customer’s job, reasonable collection time may be chargeable.

The Company will endeavour to keep collection time to a reasonable minimum. Where it becomes apparent that collection is likely to take significantly longer than expected, the Customer will be informed where reasonably practicable.

Where more than one engineer is attending the job, only the engineer required to collect the materials will leave the site for this purpose.

Payment, Appointments & Cancellations

8. Payment

Invoices are due for payment in accordance with the payment terms stated on the invoice. Unless otherwise agreed in writing, payment is due upon receipt.

Where payment becomes overdue, the Company reserves the right to charge interest and recover reasonable costs associated with recovering the outstanding amount, where permitted by law.

9. Appointments

Where a date and/or time for attendance has been agreed, the Company will use reasonable efforts to attend as arranged. Arrival times may occasionally be affected by circumstances outside the Company’s reasonable control, including emergencies, traffic, delays on previous jobs or the availability of materials.

Where reasonably possible, the Customer will be informed of significant delays or changes to an appointment.

10. Responsibility for Payment

The Customer will be responsible for payment of the Company’s charges unless, before the work is undertaken, the Customer informs the Company that they are acting on behalf of another person, company, landlord, managing agent or organisation and the Company agrees that the third party will be responsible for payment.

11. Cancellations

If the Customer cancels an appointment or agreed work, the Company may charge for reasonable costs already incurred specifically in connection with the work, including materials that have been ordered or obtained and cannot reasonably be returned.

Where an appointment is cancelled at short notice or after an engineer has been dispatched, a reasonable call-out or cancellation charge may apply where the Customer was informed of the applicable charge in advance.

This is a better replacement for the old clause that automatically claimed lost profit, the first hour, materials and a £60 administration fee.

Guarantees & Workmanship

12. Reporting Problems With Work

If the Customer believes there is a problem with work carried out by the Company, they should notify the Company as soon as reasonably possible after becoming aware of the issue. The Customer should provide the Company with a reasonable opportunity to inspect the work and, where the Company is responsible, carry out appropriate remedial work.

The Customer should not arrange for another contractor to alter or rectify the Company’s work before giving the Company a reasonable opportunity to inspect it, except where urgent action is reasonably necessary to prevent damage or address a safety risk.

13. Workmanship Guarantee

Unless otherwise stated in writing, the Company provides a 12-month guarantee on its workmanship from the date the relevant work is completed.

Manufacturer warranties applicable to parts, appliances or equipment supplied by the Company remain subject to the manufacturer’s own terms and conditions.

The workmanship guarantee does not cover faults or damage resulting from misuse, neglect, accidental damage, alterations or repairs carried out by others, or faults unrelated to the work undertaken by the Company.

Nothing in these Terms & Conditions affects the Customer’s statutory rights.

14. Drainage, Existing Installations & Recommended Work

The Company cannot guarantee that blockages in waste or drainage systems will not recur after they have been cleared, particularly where the underlying cause is outside the scope of the work undertaken.

Where the Customer asks the Company to carry out work contrary to an engineer’s advice, or chooses not to proceed with recommended additional work, the Company will not be responsible for faults or damage arising from those matters.

Any guarantee applies only to work directly undertaken by the Company and does not cover unrelated faults, pre-existing defects or parts of an installation that were not included in the agreed work.

Where work is carried out on older, deteriorated or otherwise defective installations, the Customer will be informed where reasonably practicable of any limitations or additional risks identified.

15. Gas Work

Gas work will only be undertaken by appropriately qualified and Gas Safe registered engineers where registration is legally required. All gas work will be carried out in accordance with applicable gas safety requirements.

If an unsafe gas installation or appliance is identified, the engineer may be required to take appropriate safety action and issue relevant warning documentation.

16. Responsibility for Work

The Company is responsible for work carried out by its engineers and operatives in connection with the Customer’s agreed works. Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Where damage or additional work is required because of circumstances outside the Company’s reasonable control, pre-existing defects, or work previously carried out by others, the Company will not be responsible for those matters except to the extent that they result from the Company’s own negligence or breach of contract.

Ownership, Liability & Legal Terms

17. Changes to These Terms

These Terms & Conditions form part of the agreement between the Company and the Customer. Any significant variation to the agreed scope of work, price or other material terms should be agreed between the Company and the Customer.

Nothing in these Terms & Conditions affects any rights the Customer has under applicable consumer law.

18. Ownership of Materials and Goods

Where the Company supplies goods, materials, appliances or equipment as part of the work, ownership of those items will remain with the Company until the Customer has paid for them in full, to the extent permitted by law.

The Customer must take reasonable care of any goods supplied before payment has been completed and must not knowingly sell or dispose of goods that remain the property of the Company.

19. Events Outside Our Control

The Company will not be responsible for delays or failure to perform its obligations where this results from circumstances beyond its reasonable control. This may include severe weather, traffic disruption, supply shortages, failure or delay by suppliers, utility interruptions or other events that could not reasonably have been avoided.

Where such circumstances affect the work, the Company will be entitled to a reasonable extension of time and will keep the Customer informed where reasonably practicable.

20. Liability & Governing Law

The Company will be responsible for loss or damage that is a reasonably foreseeable result of its breach of contract or negligence. The Company will not be responsible for pre-existing faults, defects in work carried out by others, or losses that are not caused by the Company.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

These Terms & Conditions and any contract between the Company and the Customer will be governed by the laws of England and Wales, and any dispute will be dealt with by the courts having jurisdiction under applicable law.

Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or affect any statutory rights or remedies available to a Customer under applicable consumer protection law. Where any provision of these Terms & Conditions conflicts with a right that cannot legally be excluded or restricted, that statutory right will take precedence.

Last updated: September 2026