Privacy Policy

TTPP Plumbing Heating & Boiler Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website or contact us, how we use that information, and your rights under UK data protection law.

Information We Collect

When you contact TTPP through our website, by telephone or by email, we may collect personal information such as your name, email address, telephone number, property or service location, and details about the plumbing, heating or boiler work you require. We may also collect information you choose to provide when requesting a quotation or making an enquiry.

How We Use Your Information

We use the information you provide to respond to enquiries, arrange appointments, provide quotations, carry out requested services and communicate with you about your plumbing, heating or boiler work. We may also use information where necessary to meet our legal, regulatory, accounting or safety obligations.

Contact Forms

If you submit an enquiry through our website contact form, the information you enter is used to respond to your enquiry and provide the services or information you have requested. Please only provide information that is relevant to your enquiry.

Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve its performance. Where required by law, non-essential cookies will only be used with your consent. You can manage your cookie preferences through your browser and, where available, the cookie controls provided on our website.

Sharing Your Information

We do not sell or rent your personal information. We may share information with trusted service providers where necessary to operate our business or website, or with professional advisers, regulators or authorities where required by law. We only share personal information where there is a legitimate reason to do so.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries and meeting any legal, tax, accounting or regulatory requirements. When information is no longer required, it will be securely deleted or disposed of.

Your Data Protection Rights

Under UK data protection law, you may have rights over your personal information, including the right to request access to the information we hold about you, ask us to correct inaccurate information, request deletion in certain circumstances, restrict or object to certain uses of your information, and withdraw consent where processing is based on consent.

Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Access to personal information is limited to those who need it for legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites, such as Google, Gas Safe Register or other useful resources. We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. Any updated version will be published on this page with the revised date.

Last updated: September 2026

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your data protection rights, please contact TTPP Plumbing Heating & Boiler Services using the contact details provided on our website.